Question: 13. Creating smart measures will help an organization be selective about what data they collect and use in its performance measures. True or false? 14.

13. Creating smart measures will help an organization be selective about what data they collect and use in its performance measures. True or false? 14. Giving workers responsibility for quality improvement and authority to make changes is known as employee involvement. True or false? 15. The acronym DMAIC is an abbreviation for Define, Measure, Analyze, Investigative and Correct. True or false? 16. When making use of benchmarking, a company should limit the scope to its own industry and should make it a one-time event. True or false? 17. The systematic search for the true cause of a problem is hindered by quality tools. True or false

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