13. Learning refers to relatively temporary changes in human capabilities that occur as a result of experience rather than a natural growth process. A) True B) False 14. Regular exercise and proper diet are two tactics individuals can use to manage stress. A) True B) False 15. A political risk can be A) the threat of civil war B) the threat of international war C) instability of national governments D) All of the above E) None of the above 16. The three key ingredients in a successful diversity program include commitment by the organization's leaders, integration of the program with the organization's strategic plan, and A) involvement of all associates B) accountability of associates C) external rewards for efforts D) resistance from all associates E) All of the above are correct overload creates more stress than__overload. 17. Research suggests that A) quantitative; qualitative B) qualitative; quantitative C) ambiguous; concise D) concise; ambiguous E) none of the above 18. The two-factor theory suggests that job satisfaction and dissatisfaction are not opposite ends of the same continuum but are independent states and that different factors affect satisfaction and dissatisfaction. A) True B) False