13- PLEASE HELP!!!

In the warehouse layout, when loads arrive at the shipping dock for immediate rerouting and delivery (thereby avoiding formal receiving, stocking/storing, and order-selection activities), this format is commonly known as:

Seleccione una:

a. Automated storage

b. Cross-docking

c. Material handling

d. Utilization

_________________ describes the physical surroundings in which a service is delivered and how the surroundings have a humanistic effect on customers and employees.

Seleccione una:

a. Servicescape

b. Slotting

c. Echo-location

d. Aesthetics

When the product is designed in easily segmented components, then the design is known as:

Seleccione una:

a. Modular

b. Value engineered

c. Computer assisted

d. Poka yoke

When considering another country's culture as a factor for making location decisions, which one is not usually one of the issues that need to be taken into consideration?

Seleccione una:

a. Punctuality

b. Corruption

c. Taxes

d. Bribery