1.3. Please select the correct answer for the following multiple-choice questions ( 1 point each). 1. When a sample measurement falls inside the control limits, it means that a. the process output exceeds the requirements b. the process is in control c. the process limits cannot be determined statistically 2. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a manufacturing-based definition of quality c. a user-based definition of quality d. a product-based definition of quality 3. A manager at a textile factory has noticed that about 40% of the defects result from human error, 25% result from impurities in the raw materials, 20% from machine breakdown, and 15% from the cleaning process of the production area. This manager is most likely using a. a Pareto chart b. a scatter diagram c. a flowchart d. a cause-and-effect diagram 4. A manager tells her production employees: "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of a. Benchmarking b. Six Sigma c. ISO 9000 d. Taguchi concepts 5. Which one is not a member of the seven concepts of total quality management? a. Six Sigma b. Just-in-time c. Employee empowerment d. International quality standards