Question: 13. Repeatedly asking why related to the problem should eventually lead to a root cause. options: True False 14. Factors that inhibit problem solving creativity

13. Repeatedly asking "why" related to the problem should eventually lead to a root cause. options: True False 14. Factors that inhibit problem solving creativity include: options: A. Having more than 4-5 people on the team B. Allowing ambiguity C. Failing to be concerned about risk D. Fear of looking foolish or being rejected 15. When a problem solution returns a process to the state that existed before the problem occurred, a total quality organization would say that the problem was NOT resolved. options: True False 16. Which of the following is a strategy for helping people think creatively? options: A. Looking for the one right answer B. Unwillingness to hear "over the top" ideas or input C. Being risk averse D. Idea vending (or stirring the pot)

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