13. The term Six Sigma refers to a process capability that has standard deviations between the mean and the closest tolerance limit: a. 3 b. 6 c. 2 d. 4 e. 12 14. When conducting a capability study on a process, the order of prerequisites is as follows: a. FMEA, Fishbone, Value Stream Map b. Measurement System, Stability (Control Chart), Normality c. Value Stream Map, Measurement System, Bottleneck d. Bottleneck, Flow, Value Stream Map e. Measurement System, Value Stream, FMEA 15. For a sample to properly represent the process in a capability study, the data must be collected: a. All at once b. At the top of every hour c. From every operator d. From one single operator e. Randomly 16. A Lean activity that attempts to simplify, standardize and shorten machine changeovers is referred to as: a. Visual Control b. 5S c. Six Sigma d. Value Stream Map e. Setup Reduction 17. The foundation for the Lean system is: a. Voice of the customer b. Respect for People c. Jidoka d. Poka-Yoke e. Just in Time manufacturing 18. In Gauge R&R, the variation of the measurement when several parts are measured by one operator is: a. Redundancy b. Repeatability c. Reproducibility d. Randomness e. Reliability