14. (10 points) C&J Co. manufactures and sells custom frames for home decor. C&J makes a variety of frame sizes and focuses on generating profits by producing & selling high-quality products at a low cost. The custom frame industry is highly competitive with other frame shops providing essentially the same product to customers at a similar price. Manufacturing high quality frames is vital to meeting customer satisfaction. a. Is C&J's strategy one of product differentiation or cost leadership? Provide one specific reason that supports this strategy. b. Below is C&J's unfinished Balanced Scorecard. You have been asked to complete the Balanced Scorecard by providing the missing items below. For each of the four randomly listed Balanced Scorecard perspectives, provide the missing items: Perspective, Strategic Objective or Performance Measure. Remember to align each Strategic Objective and Performance Measure within the respective Perspective. For example, the Customer Perspective would align with a Customer Strategic Objective and a corresponding Customer Performance Measure. The Balanced Scorecard perspectives below are randomized. Perspective Customer Strategic Goal/Objective Increase profits Measure Number of defective units. Number of employees that completed manufacturing process training session.