14. _____________is the capacity for flexibility and rapid change.

1. reliability
2. high capacity utilization.
3. agility.
4. lagging indicator.

15. The total time required by a company to deliver a finished product that satisfies customers needs is referred to as the:

1. product lead time
2. delivery time.
3. turnaround time.
4. Cycle time

16. _____________creates new customer needs and expectations and leads to higher levels of performance.

1. Agility
2. Reliability.
3. Cycle time
4. Innovation.

17. Lagging measures:

1. tell what has happened.
2. predict what will happen.
3. relate results to its causes.
4. compare historical results.