Question: (14 marks) A local university has a tech support centre for students, with 3 support staff working at a time. Requests for support during the

(14 marks) A local university has a tech support centre for students, with 3 support staff working at a time. Requests for support during the week average 9 per hour and tend to be Poisson. Support time averages 16 minutes per request and follows exponential distribution. The tech support centre is trying to determine if they need additional support staff. To assist their decision making, answer the following (6 marks): e. If they added one more support staff, what would be the average wait time (in minutes) f. If the support centre has a desired wait time of no more than 45 seconds, how many staff should they have working? (HINT: be sure the desired wait time is in the same time unit as your arrival and service rates)

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

7. PART B (14 marks) A local university has a tech support centre for students, with 3 support staff working at a time. Requests for support during the week average 9 per hour and tend to be Poisson....

(11 marks) A local university has a tech support centre for students, with 3 support staff working at a time. Requests for support during the week average 9 per hour and tend to be Poisson. Support...

ASSESSMENT INFORMATION Assessment Title Assessment Task 1 - Professional Development Resource Narrated PowerPoint Purpose This assessment enables students to demonstrate their understanding of the...

RMIT UNIVERSITY Programming Fundamentals (COSC2531) Assignment 2 Individual assignment (no group work). Submit online via Canvas/Assignments/Assignment 2. Marks are awarded per rubric (please see the...

Review the Capstone Case: New Century Wellness Group 1. Use M4WA Feasibility Analysis.xls 2. Develop an analysis including payback analysis, ROI and present value (assume a discount rate of 10...

Please read the questions Question: 1. ) Share a time when you witnessed or experienced deficit model thinking in the classroom AND/OR share an example of a time when you witnessed or experienced an...

Please read the questions Question: Please give an examples of deficit model thinking that you see in chapter 4. Be sure to give specifics and explain how these are examples of deficit model thinking...

Please read the questions Question: Think of an asset or strength-based approaches in chapter 4. Again, be specific and explain how these are examples of asset/strength-based thinking explain why? 4...

The vapour pressure of water is 12.3 kPa at 300 K. Calculate vapour pressure of 1 molal solution of a non- volatile solute in it.

Choose one of the following cases to elaborate for the week three assignment: This assignment should contain a cover page (sample in Doc Sharing). Provide a background of the case, repeat each...

? _ _ _ _ _ _ _ _ b l a n k i s a ( n ) _ _ _ _ _ _ _ _ _ b l a n k a c t i v i t y i n w h i c h a p e r s o n w h o h a s c o n f i d e n t i a l i n f o r m a t i o n a b o u t a p a r t i c u l a...

Read the articles on journaling and review the template provided. Identify what approach, to journaling, in the articles you found useful and why. Post to the discussion forum that you have reviewed...