14. Which term is most closely associated with cellular manufacturing? A. part families he B. assembly line C. robotics D. CAD E. CAM 15. Which of the following is critical to effective yield management? A. one-price pricing B. forecasting C. capacity flexibility D. constant demand E. trained service personnel 16. An organization's mission statement serves as the basis for: A. environmental scanning B. core competencies. C. operating procedures. D. distinctiveness. E. organizational goals. 17. Competitiveness doesn't include: A. productivity. B. effectiveness. C. profitability. D. operations strategy. E. operations management. 18. Scheduling personnel is an example of an operations management: A. mission implementation. B. operational decision. C. organizational strategy. D. functional strategy. E. tactical decision. 19. The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas: A. Sustainability; Flexibility; Efficiency; Technology B. Customers; Financial; Internal Business Processes; Learning and Growth C. Customization; Standardization; Efficiency; Effectiveness D. The Environment; The Community; Suppliers; Other Stakeholders E. Strategy; Tactics; Productivity; Profitability 20. The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart? A. flow process B. Gantt C. simultaneous motion D. worker-machine E. delay analysis