140C2 - Please don't just copy and paste something random from the internet. Run through all the bullet points, and guarantee yourself an upvote!

Individually, you will be creating a customer service strategy aimed at building and sustaining customer loyalty for your chosen company. You have been hand selected by the CEO to propose a customer service strategy to the Board of Directors for your organization in an effort to convince them that they should adopt your strategy. Your company has been struggling to attract and retain customers. You believe this is due to the lack of focus on customer service.

The Project: requires basic knowledge (a Google search will do) of SWOT analysis, and the six customer Fundamental Service Skills)

Answer the following questions based on the company you chose for Capstone Project Part 1 (this will lead to your strategy proposal):

1. Who are your external customers? What are their specific needs? Describe at least three.

   1. In Chapter 3, you learned about the six customer Fundamental Service Skills. Describe each of the skills in your own words.

2. How would improving employee training in these skills improve customer service in your company?

3. We discussed using a SWOT analysis to help build a plan for creating an extraordinary customer experience. What are the 4 elements of SWOT and how will you use them to formulate a strategic customer service plan? Focus on the areas of SWOT that would have the strongest impact on customer service (Use this analysis to create a customer service plan).

Submit your work in at least 275 words. Please don't just copy and paste something random from the internet. Run through all the bullet points, and guarantee yourself an upvote!