14-22 What type (or types) of control-feedforward, concurrent, or feedback-do you think would have been helpful in this situ- ation? Explain your choice. 14-23 Using Exhibit 14-2, discuss if and how this situation could have been prevented. CASE APPLICATION #2 If You Can't Say Something Nice Don't Say Anything at Al ning employee performance is alty portant respoility of managers. After all your fresh w merce de re the wheel the fun with them. The cu focus on while s here they wp The wallowed this e-cards weites for wo de Managers bewee to further reported But there are companies tolering ty trend. There is taken och and don't shy away from giving negative stance, at NetflixCEO Ree's in the esportium Lead deque pedo pero no Not everyone in the company is going to trophy. There's Inle doubt as to what that performances tions are No Negativism Allowed! One and you want that those goals are being complished a plat 5 won't it seem that mempers romance cover the good and the good? Well, eins og managers to light up on the harsh foodtrack and focus only on the positive. Alog firm the Boston Coming Group, man w frequently pre employees, encourage them to celebrate even small victories, al conduct performance views focusing on an individ. ul employee's strengths in wad of any mistakes that may have happened. And managers are to bring up only one or two areas that require improvement and development. It never used to be this way. When employ- des didn't do a good job with a client's assignment, munapers would focus on what went home and where and how the em ployee needed to improve develop his or her skills. This shihards more positive feedback occurred after the com- pany notice some employees leaving the company and other employees who were still upset for a period of time after a negative performance review. And BCG is the only company taking this approach. Others we increasing the use of positive fotkud minimizing any discussion of the areas that need provement. At PricewaterhouseCoopers LLP, for instance maapers asked to have discussions with employees about w ple ropa pe an Discussion Questions 14-18 is controling employee performances are bilangin 14-19 Why should managers focus on positive bed! 14-20 What the docted with providing emplos positive feedback and providing med dettack improvement? 14-21 Where would you be more content a performance review more ing Group or more New CASE APPLICATION #3 Too Relaxed yogaweaned in popularity, one company that had bendited greaty was Lululemon. In fact, tone Last three years in a row Company executives had positioned the company at a lifesyle brand and customers were hooked und loyal. Then, a rare stable happened. The company had to recall a large batch of its state black Lion" yoga ponis because the fabric was too sheer Lululemon was founded by Dennis Chip) When who had noticed in his yoga class that other students' yoga puts became see through when they bent over after class to roll their mats. Having just sold his surt/skateboardinowboard clothing company, he sensed an opportonity to pair bisa pertise in "Technical athletic wear with the surging demand by yoga enthusiasts. What he developed was revolutionary Instead of following what others had done-essentially cutting mon's workout wear and then cling them in feminine Wow believed that we would prefer working thes that chally fit them. So, in addition to fashionable les he concentrated on fechnical elements including seam doching and breathable fabrics. And surprise, per Tere willing to pay $100 o more for his company's or clothes. Lalulemon was off and running. Like many CHAPTER 14 Foundations of Control 447 hit 12 percent. Le had no choice but to pull the past the store shes The CEO time said the punta had passed quality ance, but the only way to actually quality test the product was to put them on and end ove. And the company bada' det... wala That was in 2013. and the company is willing to a back to where it was is me of our loyalty and sumber. A therm pany's core business is still wonen itse growth in men's and it's businesses. It's no longer one of the fastest growing nies, but it has certainly learned something about the impor Losing your pose... aller companies, executives Excuwd on the product and nor much on the infrastruc ur side of the business Chu med finance. That works up to a point when chie information officer was hired, he actually found it ity cany to implement the technology she felt was needed tance of control case there wasn't really anything in place to work around One area where former executives felt focus was lacking Discussion Questions was in the production arcu. No rigorous manufacturing wel 14-22 What type of twee of cond-handlowane,crcmurt, as in place. There were no schedules or deadlines. The com do you thick would been stion? Explan your choice puss countered that by saying it wanted to remain flexible. But e manufacturing weakness was also evident in the lack of 14-23 Using Ebibit 1-2 discount it and how the station could have been prevented people who had expertise in the technical aspects of clothing 14-24 Could Lululemon's controls have been more active on! manufacturing, such as quality control or control over raw ma. 14-25 What role would information control play in this wake which brings us to the problem of sheer yoga pants Customer interaction control what other conto do you p pants being a core product of the company. As customers think might have been bean returning the product and as the product complaint rate