14:59 Google INFO562 DB7.docx Ill 76 Document Related Documents Related Textbooks Berkeley College MGT MISC 12/8/2020 1 Page 69 Views 2 Helpful INFO 562 M7 Discussion Do you like the use of FastPass/Flash Pass? Is it fair? Have you or would you be willing to pay for it? The only experience I have of using a FastPass/Flash Pass queuing system is at Disney. Disney gives you three fast passes with the purchase of a regular park ticket and you are able to reserve which attractions you'd like to use your fast pass with no sooner than 30 days before your visit. If you're staying at a Disney resort, you can reserve your fast passes 60 days in advance, giving you first dibs on the attractions. I do think their system is fair and personally speaking, I would be willing purchase the FastPass option for Disney. Although queuing systems like FastPass/FlashPass do not guarantee no wait, they offer a virtual wait eliminating your need to stand in an actual line for that attraction. Typically, FastPass lines are MUCH shorter than the regular lines, especially for the more popular attractions which can be hours long. Do you have other recommendations for improving the queuing systems at amusement parks? One recommendation I have for improving queuing systems at amusement parks could be provide an updated wait time for guests as they move through the line. For example, if a guest gets online and the estimated wait time is 1 hour, at certain points as they move through the line the park can display updated wait times, "estimated wait time from this point: 30 minutes." Another suggestion could be to have an option to offer a Fast Pass after being in line for a certain amount of time. They can incorporate this to work with an app where the guest would scan their code upon getting into line and scan their code at certain points within the line. When the app recognizes they have been in line for a certain period, it could offer the option to purchase a FastPass so they can eliminate the rest of their wait. This option would bring in extra revenue for the park and reduce wait times. Do you have unique suggestions on how to improve the queuing system in other retail/service/ entertainment organizations? The best way to improve a queuing system in other industries would be to ensure your technology is advanced as it can be, include guest interactions throughout the wait and have crew members who are equipped to answer questions like "What's taking so long?!" and "How much longer?!" An app is an easy way to get as much information as possible to your customers. It can give insight on wait times, potential issues causing longer than normal wait periods, etc. The company can be transparent about the wait times so it would be the customers decision if they would like to wait. Having distractions throughout the waiting period is another suggestion that would aim to minimize customer aggravation and keep them engaged, especially if they're in line with children. END OF DOCUMENT