15) In the communication process, information is shared between two or more individuals or groups in the phase. A) transmission B) encoding C) filtering D) sending 6) The process by which the receiver interprets and tries to make sense of the message is known as A) encoding. B) unscrambling C) feedback. D) decoding. 7) The best example of impersonal written communication would be a(n) A) text message from a supervisor to a specific subordinate. B) emailed companywide announcement of procedural changes. C) text message from a supervisor to several subordinates. D) email to company managers soliciting their input. 8) The main responsibility of operations managers is to manage the three stages of production ranging from A) acquisition of inputs to control of conversion processes. B) acquisition of inputs to disposal of goods and services. C) control of conversion processes to disposal of goods and services. D) disposal of goods and services to customer relationship management