Select the best response to each question from the options given.

Question 31

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Effective communication is vital to organizational functioning in which of the following ways?

Select one:

a. Promotes employee well-being

b. Improves coordination

c. Aids in decision-making

d. All of the above

e. B and C are correct

Question 32

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In considering what quantity to order, inventory managers must consider several variables. Which of the following statements best represents how an operations manager should consider the tradeoff between ordering costs and carrying costs in determining a quantity to order?

Select one:

a. If there is a price break in the ordering cost at a higher quantity, it is always best to order more at the lower price.

b. Even though the company might be able to get a discount for ordering large quantities less often, it must consider the potentially higher carrying costs to find the lowest total cost.

c. Quantity should only be determined by demand for the product.

d. Carrying costs are the primary driver of costs, so they should be given priority in making ordering decisions.

e. None of the above.

Question 33

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Just-in-time systems are useful for firms that produce high volumes of the same or similar products. However, firms that produce unique, customizable, or one-of-a-kind products or services, may wish to manage deadlines with another type of project management tool. What would you suggest they use?

Select one:

a. An inventory management system

b. A time clock

c. A desk calendar

d. A strategic plan

e. A Gantt chart

Question 34

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Which of the following types of control has the broadest scope of control and involves setting high-level, long-range objectives and goals, and assessing and evaluating how the organization as a whole fits with its external environment?

Select one:

a. Tactical

b. Strategic

c. Global

d. Operational

e. Business

Question 35

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Which financial control measures the organizations liquidity and is calculated by dividing the firms current assets by its current liabilities?

Select one:

a. Current

b. Golden

c. Quick

d. Gross Margin

e. Total asset turnover ratio

Question 36

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Each of the following is a team process that contributes to team effectiveness EXCEPT:

Select one:

a. Team forecasting

b. Team norms

c. Team development

d. Team trust

e. Team cohesion

Question 37

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Gwen and Mary are assigned to a team at work that is engaged in a high-priority project of great importance to the firm. When Gwen loses her best friend in an unfortunate accident, Mary comes to the funeral, brings food to the family and lets her know that she will take over Gwens work until she is ready to come back. Mary is practicing which of the five Cs of effective team member behavior?

Select one:

a. Comforting

b. Coordinating

c. Conflict-resolving

d. Collaborating

e. Conforming

Question 38

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Which of the following statements is (are) true of the potential assets and liabilities of group decision making in organizations?

Select one:

a. Groups often work more slowly than individuals.

b. Group decisions involve considerable compromise, which may lead to suboptimal decisions.

c. Groups have a broader perspective and are able to consider more alternatives.

d. All of the above.

e. A and C are correct.

Question 39

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The total asset turnover ratio is an important financial control measure that provides information about the efficiency of the organization. Which of the following represents how we calculate Total Asset Turnover? (The "/" symbol represents "divided by". The item before the symbol represents the numerator and the second item represents the denominator.)

Select one:

a. Total sales / total assets

b. Current assets / current liabilities

c. Total debt / total equity

d. Total assets / Employee turnover

e. (Net sales - Cost of goods sold) / Net sales

Question 40

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Organizations use teams to accomplish tasks because, under the right conditions, teams:

Select one:

a. Make better decisions than individuals.

b. Make more rapid decisions than individuals.

c. Create a more engaged workforce.

d. All of the above.

e. A and C are correct.

Question 41

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Diego is putting together an interdisciplinary team to complete a consulting project with a new client. Which of the following statements best describes how Diego should decide on the teams size?

Select one:

a. None of the above.

b. Diego should ask for volunteers for the project and enlist however many sign up. Having motivated team members overrides any possible concerns about team size.

c. Four members is the upper limit for effective teams. Diego should strive to keep his team to four or fewer members.

d. The team should be large enough to have the ability to complete the task, but small enough to facilitate team cohesion.

e. The ideal team size is three to five members.

Question 42

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What dimension of a firm's financial performance does its gross margin ratio measure?

Select one:

a. Leverage

b. Liquidity

c. Efficiency

d. Profitability

e. Effectiveness

Question 43

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Which of the following is NOT a constraint on effective team decision making?

Select one:

a. Team cohesion

b. Time constraints

c. Overconfidence

d. Evaluation apprehension

e. Pressure to conform

Question 44

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Which of the following is an important question to consider when setting standards in the control process?

Select one:

a. Who should set the standards?

b. How specific should the standards be?

c. How difficult should the standards be to reach?

d. All of the above

e. A and C are correct

Question 45

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Which of the following does NOT represent an effective strategy for cutting through the noise for more effective communication?

Select one:

a. The encoder should have experience sending the message.

b. Both sender and receiver have the required skill and motivation to use the selected communication channel.

c. Sender and receiver should exclusively use face-to-face communication.

d. The sender and receiver should both have the same codebook of language, symbols, gestures, etc.

e. Sender and receiver should have shared mental models of the communication context.

Question 46

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Noise in the communication process refers to

Select one:

a. Factors that may interfere with the transmission or decoding of a message.

b. The volume of a message.

c. An essential component of encoding a message that enables it to be heard.

d. All of the above

e. A and C are correct

Question 47

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Several characteristics of the decision maker are related to the effectiveness of their decisions. Which of the following are individual characteristics that may influence the quality of their decisions?

Select one:

a. Their level of knowledge about the situation.

b. The university from which they graduated.

c. Their motivation.

d. All of the above

e. A and C are correct

Question 48

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Raj has given an important project to a group in his organization, and he needs to make sure that they come up with creative solutions for the client. Unfortunately, Raj is concerned that this team, a group of high performers, might move to solutions too quickly and fail to consider all alternatives. Raj may wish to appoint someone dedicated to challenging the team and presenting alternatives that counter the status quo. This role is called a:

Select one:

a. Conscientious objector

b. Devil's advocate

c. Contrarian

d. Chronic complainer

e. Debbie Downer

Question 49

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During the Unfreezing stage of organizational change, leaders may run into employees who resist change because they are comfortable doing things the present way. In order to overcome this inertia, managers need to:

Select one:

a. Remove the employees who resist change.

b. Help employees clearly see what has changed in the larger context and why changes from them are necessary for the new strategy to be successful.

c. Examine whether current efforts are doing well. If so, delay the change until everyone is ready and on-board.

d. All of the above

e. B and C are correct

Question 50

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Steve Travis, president of Travis Consulting, has just returned from a meeting with a huge client. Walking briskly and with a grin from ear to ear, it is clear that something good has happened. Steve reveals to those gathered in the office suite that he has just closed a major deal that will help the company grow. The mood in the office is elevated as those who walk away from their impromptu visit with Steve are now smiling and in good spirits. Steve has transmitted his positive emotions to his co-workers through a communication process called:

Select one:

a. Emotional contagion

b. Transformational leadership

c. Media richness

d. Charisma

e. Referent power