Question: 1500 word Question 2 (Total: 25 marks) Using Kano's model of customer satisfaction, distinguish product characteristics of an existing eco-friendly consumer product into categories of

1500 word 1500 word Question 2 (Total: 25 marks) Using

Question 2 (Total: 25 marks) Using Kano's model of customer satisfaction, distinguish product characteristics of an existing eco-friendly consumer product into categories of 'must-be', 'one-dimensional and 'attractive requirement'. Analyse the eco-design strategy considered as 'attractive requirement', with justification to demonstrate critical thinking. (25 marks)

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