Question: 16 1 3 200 Each day, FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified

16 1 3 200 Each day, FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx Measuring Service Performance box). These values are hypothetical and do not reflect any real company's actual performance Description Weight Number of Errors Complaints reopened 3 150 Damaged packages 10 International 1 102 Invoice adjustments 290 Late pickup stops Lost packages 10 Missed proof of delivery 1 25 Right date late 1 750 Traces 3 115 Wrong day late 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not found intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI)

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