Question: ment eBook Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the Service Quality Index with weights provided in the

ment eBook Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose

ment eBook Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the Service Quality Index with weights provided in the table below and identified the following numbers of errors during a five-day week. These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopen 3 145 Damaged pkgs 10 16 International 1 107 Invoice adjustments 1 284 Late pickup stops 3 206 Lost packages 10 4 Missed proof of delivery 1 24 Right date late 1 745 3 5 117 14 Traces Wrong day late Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round Intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): Icon Key Problem 2-02 Algorithmic Check My Work (1 remaining) Question 1 of 9

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