Question: 16. _______ is a means to identify where gaps exist between what employees should be doing and what they are actually doing. a. Organization analysis

16. _______ is a means to identify where gaps exist between what employees should be doing and what they are actually doing.

a. Organization analysis

b. Task analysis

c. Needs assessment

d. Person analysis

17. A _______ is a map of what should be done during each training session to achieve the stated objectives.

a. lesson plan

b. learning objective

c. lesson blue print

d. learning outcome

18. ______ learners need to be actively involved in the learning experience by actually doing something, rather than just hearing or seeing the material.

a. Kinesthetic

b. Tactile

c. Auditory

d. Visual

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