16. Poor performance is defined as:

	a.	any deviation from expected behavior.
	b.	specific, agreed-upon deviations from expected behavior.
	c.	any performance deviation the supervisor thinks is bad.
	d.	specific deviations from management's expectations.

17. The interpersonal skills needed for coaching include all of the following EXCEPT:

	a.	indicating respect.
	b.	assertiveness.
	c.	affirming.
	d.	consistency of behavior.

18. In coaching, the role of HRD professionals is to:

	a.	do the coaching analysis.
	b.	help managers become effective coaches.
	c.	conduct coaching discussions.
	d.	take primary responsibility for the process.

19. Which of the following is NOT a type of deviant workplace behavior?

	a.	Personal aggression
	b.	Property deviance
	c.	Production deviance
	d.	Poor performance

20. Which of the following is true of performance management?

	a.	Performance management emphasizes formal over informal feedback.
	b.	Performance management extends the performance appraisal process to include goal setting and the ongoing process of performance improvement.
	c.	Performance management is completely separate from the performance appraisal process.
	d.	Performance management is driven by a top-down approach.