(16)

This involves practicing a behavior in a pressure situation (e.g., police officers perform better in the field after training against live combatants vs. cardboard cutouts)

Pressure fields

Pressure practice

Focused, automated behavior

Autopilot

Item 17

Susan wasnt paying attention in class and she missed an important topic that was going to be on the exam. Which element of Shannon-Weavers model of communication does this example best represent?

Channel

Encoder

Noise

Decoder

Item 18

This can occur when employees are not given a clear job description:

Role conflict

Work-life conflict

Work-life balance

Role ambiguity

Item 19

Employees tend to pass through all of the following psychological changes in response to change except:

Shock

Defensive retreat

Acknowledgement

Rejection and hysteria

Item 20

Which of the following refers to controlled or productive stress?

Eustress

Distress

Chronic stress

Posistress

Item 21

The Shannon-Weaver model of communication involves all of the following elements, except:

Sender

Encoder

Noise

Frequency

Item 22

The relationship between job satisfaction and turnover is generally lower during economically depressed times. This is an example of which of the following?

Cause and effect relationships

The relationship between two factors differing depending on context

Evidence that these factors are unrelated

Evidence that turnover cannot be predicted

Item 23

This aspect of making a message sticky involves using anti-authorities.

Simple

Unexpected

Concrete

Credible

Item 24

This is a type of listening that involves interaction, good questioning, and periodically paraphrasing what youve heard when unclear:

Active

Radical

Nonsensical

Radiant

Item 25

One way to enhance logos is to do which of the following?

Use examples and stories that are highly relevant to your audience

Construct logically sound arguments

Establish your authority and/or expertise

Focus on emotional manipulation