Question: 17 USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to.

17 USA Airlines uses the following performance measures. Classify each of

17 USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). oints eBook Print 1 On-time flight percentage 2 Return on investment 3. Employee satisfaction survey ratings 4 Airplane miles per gallon of fuel 5. Customer complaints 6. Cost of leasing airport gates 7. Employee diversity training sessions completed 8. Number of days with no employee injuries 9. Customer survey ratings 10. Market value 11. Percentage of ground crew trained 12. Lost baggage claims 13. Number of calls to customer service 14. Revenue per seat

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