18. In the context of dealing with problem behavior in a group, when an individual's behavior in the group becomes irritating, the leader of the group should ________.

Multiple Choice

• counterattack

• report observations critically

• avoid the impulse to withdraw

• avoid discussing the consequences of the individual's behavior

20. A team should be

Multiple Choice

• large enough to provide competencies and perspectives, and small enough to maintain involvement and coordination.

• used in all problem solving and decision making.

• the method of last resort for making important decisions.

• formed when a speedy decision is needed.

21. In the Five Dysfunctions of a Team, Patrick Lencioni identifies five dysfunctions that are lethal for team success, including all of the following EXCEPT

Multiple Choice

• avoidance of accountability.

• inattention to results.

• lack of commitment.

• absence of trust.

30. Leaders who manage men and women working together, should make business decisions based on competence rather than gender.

True or False

TrueFalse