18. What are considered to be the two most important types of technical innovations?

a. Product and distribution

b. Product and service

c. Product and managerial

d. Radical reengineering and application design

e. Product and process

22. Individuals who are targeted by bullies sometimes suffer from which of the following?

a. Post-traumatic stress

b. All of these are correct

c. Clinical depression

d. Panic attacks

e. Debilitating anxiety

27. Attempting to change the attitudes and values of a companys workforce indicates a change in the area of _____.

a. task environment

b. organization structure

c. work processes

d.people

e. organizational control systems

28. What term refers to an interpersonal capability that includes the ability to perceive and express emotions?

a. emotional perception

b. perceptual intelligence

c. informational intelligence

d. emotional ability

e. emotional intelligence

29. The Big Five are dimensions in the Meyers-Briggs framework of identifying personality characteristics.

a. true

b. false

36. Which of the following statements describes the Big Five personality traits?

a. The Big Five personality traits are not applicable in most workplace settings.

b. The Big Five personality traits are dimensions that represent fundamental personality traits.

c. The Big Five personality traits are dimensions that reflect whether someone is considered to be Type A or Type B.

d. The Big Five personality traits are considered poor predictors of employee behaviors.

e. The Big Five personality traits are identical to the Myers-Brigg indicators.

42. Ramon is bidding on a large government contract. As part of his bid, he is required to spell out employment goals for his firm, as well as how his firm will find and hire employees from underrepresented groups. Which of the following must Ramon submit with his bid?

a. Talent management plan

b. Affirmative action plan

c. Employment-at-will plan

d. Retirement income security plan

e. Right-to-work plan