18. When a manager engages in a consultative decision-making process and wants to limit the amount of participation and input, she will allow, she will:

a. Engage in a process that closely resembles consensus decision-making

b. Agree to not implement a proposed decision she has offered until each member of the group agrees that he or she can support it

c. Implement a decision that may not be supported by some members of the group

d. Tell the group of the decision she is inclined to make that also appears consistent with the input provided by the group

19. In directive decision-making, a manager may allow for all of the following opportunities except:

a. Each party presents his or her view of the situation that led to conflict.

b. Each party suggests his or her preferred outcome and explains why he or she is advocating it.

c. The manager engages in dialogue with the parties to explore whether consensus is possible.

d. The manager inquiries into the facts and issues in dispute.

20. Of the brainstorming processes listed, the process that is most likely to encourage candor and openness is

a. full group discussion

b. round robin

c. anonymous idea generation

d. group rotation