18. Where does business intelligence come from? Information C. Customer knowledge D. Competitor knowledge 19.A data manipulation subsystem can be used for all of the following, except C. Changing information Adding information Storing information D. Deleting information 20 n organization, information flows in four basic directions Which, among them, describes the current state of the organization based on its daily transactions? A Downward B. Upward C. Horizontal D. Outward/inward 21. An enterprise resource planning (ERP) system is: A. a collection of integrated software for every functional area within an organization. 8 a collaborative document management system that stores and manages documents needed by the entire organization. C. a database management system that maintains information on the information resources for the entire enterprise. D, a strategic planning methodology that promotes enterprise-wide planning rather than decentralized planning. 22. There are a few steps that are required in building a database. The second step is to: A. define entity classes and primary keys. B. define information for each relation. C. define relationships among entity classes. D. use a data definition language to create your database. Which term represents the actual hardware that interprets and executes the software instructions and coordinates how all the other hardware devices work together? 23 A. CPU B. RAM C. GHz D. MHz benk