18. You have designed a training program for worker that is meant to increase the engagement of cashiers with customers. This includes training them to ask about customers' day, making product recommendation, and making small talk about the weather. This will be done over a 1 week period with training sessions 2 hours in length each day. Come up with a design for how you would do a dry run of the training program. Include a discussion of how you would allow people to give their observations and comments related to the program. Then design a pilot test of the program. Are there particular types of workers you would want in the pilot? What type of information would be want to gain from the pilot before you use the program to train the whole work force