18-19

Please I want a correct and clear answer (correct option)

keyboard font (not handwriting)

1 Point Question 18 Salman is practicing deep acting in his job, this involves which of the following? A Using real emotions to handle difficult customers. B Building his behavior on customer interactions. Changing true emotions to match the required emotions. Dignoring customer needs and acting for his own benefit. Question 19 1 Point Which of the following foundations of trust is determined mainly by the other party's predictability? Question 19 1 Point Which of the following foundations of trust is determined mainly by the other party's predictabllity? A calculus-based B) identification-based knowledge-based relational-based Question 20 1 Point TOSHIBA