19. Having a trained observer watch an employee perform a task and note the nature and frequency of activities is an example of which method of task identification?

	a.	Critical incident
	b.	Time sampling
	c.	Job inventory questionnaire
	d.	Stimulus-response-feedback

20. A needs assessment can identify:

	a.	gaps between employees skills and the skills required for effective current job performance.
	b.	gaps between current skills and the skills needed to perform the job successfully in the future.
	c.	an organizations goals and its effectiveness in reaching those goals.
	d.	All of these choices are correct.

21. Supervisors and job incumbents evaluate a task list in terms of its importance and time spent performing it in which method of task identification?

	a.	Critical incident
	b.	Time sampling
	c.	Job inventory questionnaire
	d.	Stimulus-response-feedback

22. A person analysis is best defined as:

	a.	a systematic collection of data about every job in the company.
	b.	a systematic collection of data about specific jobs or groups of jobs.
	c.	an assessment of who needs to be trained and what kind of training they need.
	d.	a systematic collection of information on how people think their jobs should be performed.