19. ______ helps reduce discrimination by making employees more aware of the value of differences in the workplace and the need to create an open and welcoming environment for all employees.

a. Diversity and inclusion training

b. Legal compliance training

c. Mentoring

d. Coaching

20. ______ is the process of managing two related activities: (1) effectively evaluating the performance of your employees against the standards set for them, and (2) helping them develop action plans to improve their performance.

a. Global performance measure

b. Performance dimensions

c. Deficient performance measure

d. Performance management

21. Effective performance evaluation systems use _______ that are valid, have clear standards, and are specific.

a. industry standards

b. competitive benchmarks

c. performance measures

d. historic trends

22. An evaluation approach in which employees are evaluated from best to worst along some performance dimension or by virtue of their overall performance a(n) ______.

a. ranking approach

b. paired comparison

c. forced distribution

d. absolute approach