19. What tool is useful in helping everyone develop a clear picture of how an operation or process works?

a) Control chart

b) Pareto analysis

c) Checklist

d) Process map

e) Scatter diagram

22. If suppliers meet preset quality standards, materials:

a) will need minimal arrival inspections

b) will still require full arrival inspections

c) will be package in special approved containers

d) do not have to be inspection upon arrival

e) will be paid for at a premium cost

The purpose of the International Organization for Standardization is to

a) Certify all suppliers worldwide

b) Establish international quality standards

c) Spread European standards worldwide

d) Certify products

e) Streamline documentation

24. ISO 9001 is

a) An award for quality given annually by the U.S. Government

b) An approach to quality management that was developed in Japan by Deming

c) A set of international quality standards and a certification process for companies

d) An approach for managing self-directed teams

e) An approach for product design

33.Which of the following is characteristic of the Lean philosophy?

a) Inventories are an asset

b) Lot sizes are optimized by formula

c) Tolerate some scrap

d) Elimination of waste

e) Rigidity

41. The manufacturing process in a lean enterprise starts with the

a) final assembly schedule

b) schedules for individual machines

c) vendor deliveries

d) prioritization of lots

e) forward scheduling