A lean strategy is __________, designed to build quality into the product and process design.

a) Reactive

b) Proactive

c) Strategic

d) Competitive

e) Standardized

A lean strategy encompasses the entire organization and it stresses:

a) that quality is supplier driven

b) that quality is vendor driven

c) that quality is customer driven

d) the need for ISO 9000 compliance

e) the need to be green

Which of the following is not characteristic of a Lean Enterprise?

a) Inspecting products after they have been made

b) Identifying and correcting the root causes of quality problems

c) Encompasses the entire organization

d) Attempts to embed quality in every aspect of the organization

e) Concerned with technical aspects of quality

What tool is useful in helping everyone develop a clear picture of how an operation or process works?

a) Control chart

b) Pareto analysis

c) Checklist

d) Process map

e) Scatter diagram

A checklist is a list of common defects and __________ of these defects.

a) Number of occurrences

b) Relative importance

c) Attributes

d) Costs

e) Visibility

__________ analysis is a technique used to identify quality problems ranked based on their degree of importance.

a) Deming

b) Pareto

c) Davis

d) Crosby

e) Juran