1.A users smartphone no longer plays audio on the internal speakers, but using a Bluetooth headset works fine. A tech begins the troubleshooting process by plugging in a set of wired headphones into the smartphone but discovers they are not working. Which of the following should the tech do NEXT to resolve the issue? A. Change the audio output to use the correct device B. Unpair and then pair the Bluetooth headset C. Ensure the smartphones OS is up to date D. Ensure the volume is turned up all the way

2.A tech is developing a backup and disaster recovery plan for a customer. The customer requires quick file recovery when necessary, but wants to ensure recovery is possible in case of a complete disaster with data loss. Which of the following procedures should the tech suggest? A. Configure backups to the cloud storage and set minimum retention B. Schedule daily backups to local storage and weekly backup to cloud storage C. Archive to tape that is stored in an isolated part of the building D. Back up to local storage that in turn is backed up to the cloud storage