1A Why are services difficult to capture in a standard flowchart?

In a service, each transaction is unique

Customer interaction is not typically presented in a flowchart

It is important to distinguish front and back office activities in a service

Flowcharts are geared towards static, predictable processes

A & B

All of the above

1B

In a service blueprint, customer contact points are identified by: Group of answer choices

Crossing the line of interaction

Crossing the line of visibility

Crossing the line of internal interaction

All of the above