1.A(n) ________ results when words communicate one message while actions, body language, or appearance communicate something else. *

information filtering.

mixed message.

persuasive communication.

Prevarication.

2.Feedback control takes place to: *

Correct mistakes already made.

Solve problems as they occur.

Focus on activities before they begin.

Ensure the implementation of a proactive approach to problem solving.

3.Calculate the need for action from the following information:Desired performance = 800 work units Actual performance = 580 work units *

1380.

220.

800.

1600.

4._______ refers to anything that interferes with the effectiveness of communication. *

Deviation.

Fluctuation.

Noise.

Obscurity.

5.Acquired needs theory states that people with a high need for achievement:

Seek satisfying interpersonal relationships.

Prefer collective responsibility for results.

Tend to like jobs that involve working with people.

Take moderate risks in competitive situations.

6.When Jeremy, a manager at Kwiksorb Corp. sets up a virtual meeting to send a complex message that is better delivered face-to-face, the communication process suffers from ________. *

poor proxemics.

a poor choice of communication channels.

substantive conflict.

information overload.

7.The ________ states that a need does not become activated until the next-lower-level need is already satisfied. *

Expectancy theory.

Deficit principle.

Self-efficacy theory.

Progression principle.

8.Which of the following is a spoken channel of communication? *

Memo.

Virtual meeting.

E-mail.

Post-it.

9.Managers can effectively obtain the motivational benefits of goal setting by: *

Encouraging the employees to do their best instead of mentioning what is expected of them.

Setting goals that are easily attainable so that the employees do not have the fear of failure in performing a task.

Providing feedback on the performance related to the assigned goal and rewarding people on the accomplishment of those goals.

Letting the employees decide the goals they want to accomplish rather than making them aware of managements expectations.

10.________ needs are served by job security and adequate compensation and benefits. *

Social.

Safety.

Self-actualization.

Esteem.

11.What is management by exception? *

It is the point where performance objectives identify key results that one wants to accomplish.

It is the point where output standards and input standards are used to carefully document results.

It is the point where past experience becomes the baseline for evaluating current performance.

It is the practice of giving attention to situations that show the greatest need for action.

12.A job that requires a variety of activities to be carried out and involves the use of varied expertise and talent of the employee is high on ________. *

Task identity.

Skill variety.

Autonomy.

Task significance.

13.________ is the intentional distortion of information to make it appear most favorable to the recipient. *

Communication breakdown.

Information filtering.

Persuasive communication.

Exaggerated communication.

14.If a job is redesigned to involve a major part of the work to be completed by a single person in order to produce a visible outcome, then it is high on ________. *

Job enlargement.

Task significance.

Task identity.

Skill variety.

15.______ needs described by Clayton Alderfer are essentially the same as the higher-order needs in Maslows hierarchy. *

Esteem.

Relatedness.

Growth.

Existence.

16.Which of the following is true about conflict? *

Positive performance results from very little conflict.

Moderate levels of conflict are constructive.

Functional conflict leads to negative performance.

Too little conflict is constructive.

17.In the context of the control process, which of the following statements is true about measuring actual performance? *

It is the point where performance objectives identify key results that one wants to accomplish.

It involves a situation where outputs are difficult or expensive to measure.

It is the point where output standards and input standards are used to carefully document results.

It is the point where past experience becomes the baseline for evaluating current performance.

18.Input standards differ from output standards in that input standards measure ________. *

Actual outcomes.

Earnings per share.

Work results.

Work efforts.

19.Ross, a manager at Cyberdyne Inc., always looks for solutions where each party in a conflict wins an equal bit and loses an equal bit. Ross follows the ________ approach to conflict management. *

Collaboration.

Avoidance.

Competition.

Compromise.

20.One way to eliminate problems associated with job simplification by total mechanization of a job is ________.

Job sharing.

Job enrichment.

Automation.

Job enlargement.