A(n) ________ results when words communicate one message while actions, body language, or appearance communicate something else. *

information filtering.

mixed message.

persuasive communication.

Prevarication.

Ross, a manager at Cyberdyne Inc., always looks for solutions where each party in a conflict wins an equal bit and loses an equal bit. Ross follows the ________ approach to conflict management. *

Collaboration.

Avoidance.

Competition.

Compromise.

_______ refers to anything that interferes with the effectiveness of communication. *

Deviation.

Fluctuation.

Noise.

Obscurity.

Which of the following is true about conflict? *

Positive performance results from very little conflict.

Moderate levels of conflict are constructive.

Functional conflict leads to negative performance.

Too little conflict is constructive.