1)Attitudes can be defined as:

Thoughts you have accepted as true and that lead you to think, feel, or act positively or negatively towards a person, idea, or event.

The prejudices you harbor even when you know they are not true,

The contagious nature of positive thinking experienced only outside the workplace

None of the above

2) Attitudes have three components. Which of the following is NOT one of those three components.

Cognitive

Perfect competition

Emotional

Behavioral

3)

The success of an organization is greatly influenced by the attitudes of its leaders.

True

False

4)

Businesses are realizing the importance of empathizers in working with customers. An empathizer is someone who:

Maintains a positive attitude no matter the circumstances

is someone able to imagine themselves in someone else's position and understand what that person is feeling.

is someone who can distill the important points of conversations.

is someone who ignores advice of managers when they think they have a better way of doing something.

5)

Attitudes are formed as the result of many influences. One of these is called Role Model Identification. Role model identification is:

Working hard to stand out and be a role model for new employees.

Switching responsibilities with another worker so that you can better understand different roles in the organization.

trying to be like someone you admire.

Filling empty time with study and research.

6)

There is no connection between profitability and workers' attitudes.

True

False

7)

There are certain attitudes that are valued by employers in their workers. One of these is self-motivation. This attitude is important because:

Self-motivated people take responsibility for the job and are dedicated to getting the work done.

Self-motivated people are always looking at how to take advantage of a situation or another work to improve their situation.

Self-motivated workers refuse to complain about anything.

A self-motivated worker knows how to look busy.

8)

What we choose to focus on largely determines our level of happiness.

True

False

9)

The importance of the attitude of Honesty in the workplace is a matter of whether you can be trusted.

True

False

10)

Motivation is defined as:

The natural ability to be a good listener.

That which helps us understand what another person is feeling.

The ability to tune out negative influences at work.

the influences that account for the initiation, direction, intensity, and persistence of behavior.

11)

In a work setting motivated employees:

Cause twice the number of problems as unmotivated employees.

get the work done.

Always second guess their instincts.

have no empathy for other workers.

12)

Maslow suggests that all people have a hierarchy of needs so that if lower level needs have been satisfied then motivation will come from satisfying higher level needs.

True

False

13)

Expectancy theory is based on whether you believe you can be successful at completing a certain task. Those who do not believe thay can do a particular task or that effort to complete it is not worth the effort will not be motivated to do it.

True

False

14)

If a manager believes that the people she supervises are not motivated to work and so she needs to keep a close eye on those workers is best described as:

Group of answer choices

A theory Y manager

A theory Z manager

A theory X manager

A theory W manager.

15)

Organizations have found that employees can be motivated through changing the nature of their responsibilities at work. Job rotation refers to:

Temporarily moving an employee to a new position so that they can learn something new.

Allowing the skilled employee to start work later in the day.

Giving the employee more responsibility but no more assistance.

Having the employee and the supervisor switch positions for a day.

16)

Organizations have found that employees can be motivated through changing the nature of their responsibilities at work. Job enlargement refers to:

Giving the employee a new title but without any additional money or responsibilities.

Allowing the employee to miss staff meetings every other week.

expanding an employee's duties or responsibilities to keep the job from becoming "stale".

None of the above

17)

Organizations have found that employees can be motivated through changing the nature of their responsibilities at work. Job enrichment refers to:

Providing an incentive bonus for work well done but not changing any of the work done by the employee.

Assigning more difficult tasks or more authority over the current tasks performed by the employee.

Sharing responsibilities with another team member so that the employee has less to do.

All of the above

18)

One of the best ways to motivate workers is to nurture innovation by soliciting their ideas and solutions.

True

False

19)

According to the text, one attitude employers like to see in employees is "grit". Grit is:

Flattering the boss.

Seeking the easy way out.

Engaging in power struggles.

Showing hard work and determination.

20)

As a general rule, relationships grow stronger when people are willing to reveal more about themselves and their work experiences. Self-disclosure:

can lead to a more open and supportive environment in the workplace.

Causes most people to shut down and the relationship is damaged.

Is always the best approach in strengthening any relationship.

is overrated.

21)

Self-disclosure is different from self-description in that self-description is:

Artfully creating a role that you are fulfilling so as to not be vulnerable.

involves disclosure of only non-threatening information about yourself,

Is having someone else disclose information about you.

engaging in power struggles to make sure one's position "wins" and the other "loses".

22)

One benefit gained through self-disclosure is:

providing an opportunity for revenge.

increasing stress levels.

increasing accuracy in communication.

deferring criticism from misguided people.

23)

One reason to use self-disclosure is to create strong relationships. Another reason is to:

is to repair a damaged relationship.

to make your boss look bad.

to set a new set of personal values.

None of the above

24)

A truth about apologies is that:

Supervisors should never apologize.

New employees should never apologize.

Apologizing makes you look weak.

an apology has the power to repair harm, mend relationships, and soothe wounds.

25)

A person making a sincere apology should:

take responsibility for their actions that caused the hurt.

never attempt to blame someone or something else.

contain a commitment not to repeat the bad behavior.

All of the above

26)

While making an apology can repair a bad situation there is not obligation on the injured party to forgive the person making the apology.

True

False

27)

If someone feels hurt or offended at work, the best course of action is for the other party to ignore the situation as long as possible as people usually get over hurt feelings vary quickly.

True

False

28)

One of the barriers to self-disclosure in the workplace is:

a lack of trust in the other person.

a lack of understanding of the concept of attitude supression

perfect competition

None of the above

29)

One can become better at self-disclosure through practice.

True

False

30)

Emotional intelligence (EQ) refers to:

The ability to manipulate others into doing what you want them to do.

the ability to understand and control your own emotions and to understand and empathize with the emotions of others.

the ability to not express any emotion in the workplace.

The ability to style flex and adapt to another person's communication style

31)

Emotional imbalance occurs when:

when we inhibit the expression of some emotions while overemphasizing the expression of others.

when we have a high emotional intelligence (EQ)

When we empathize with the emotions of others.

None of the above

32)

If supervisors create emotional pain for the people they supervise then this is a form of :

generosity

toxicity

hegemony

forgiveness

33)

There are factors that influence our emotional development. One of these is:

profit

apologizing too much

focus on trivialities

Temperament

34)

Anger is a positive emotion that can bring people together.

True

False

35)

Which of the following styles is most effective for managing your emotions:

Suppressing your emptions

capitulating to your emotions.

overexpressing your emotions.

accommodating your emotions

36)

Positive psychology differs from traditional psychology in that:

traditional psychology focuses on fixing problems while positive psychology focuses on helping people to be happy.

traditional psychology focuses on helping people to be happy while positive psychology focuses on helping people solve problems.

traditional psychology is limited psychiatrists that can prescribe drugs.

positive psychology is banned in about 3/4 of the world's nations.

37)

The way you respond to other people and places determines tour energy level.

True

False

38)

In the field of positive psychology, "flow" is characterized by:

fits and starts in understanding the emotions of others.

draining our minds and hearts of all emotion.

complete absorption in a task that elicits a deep feeling of enjoyment.

removing any need for self-disclosure.

39)

Happiness and positive emotions can be created.

True

False

40)

Which of the following emotions can help build positive energy and a sense of happiness:

Anger

Gratitude

Jealousy

Irritation

41)

One of the positive emotions that can build positive energy and happiness is Pride. In this context "Pride" means:

pride in what you have been able to achieve.

pride in thinking you are better than those around you.

pride in never taking responsibility for mistakes.

None of the above

42)

The employee-customer profit chain theory states that:

the attitude of employees has no direct affect on the profitability of comapnies.

employees that constantly deal with customers are drained of positive feelings and the company's profits go down.

expressing emotions to customers in a way that is uncomfortable will increase the profits of the company.

If the company keeps its employees happy then those employees will provide better service to customers and the customers will buy more from the company.

43)

Which of the following is a way of providing positive reinforcement to employees:

Recognizing employees for work well done.

deducting money from the employee's paycheck for mistakes made.

informing everyone in the company when a person makes a mistake.

All of the above

44)

By engaging in active listening the listener is showing the speaker:

Contempt

Boredom

Respect

self-disclosure

45)

Transactional Analysis theory claims that not only does our brain remember what happened but also how we felt about what happened.

True

False

46)

One danger about self-disclosure is that:

Self-disclosure can improve communications.

Self disclosure can help repair damaged relationships.

self disclosure can encourage self-disclosure in the other person.

We can sometimes over-disclose information in a way that is not appropriate.

47)

Self-awareness is the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.

True

False