Question: 1.Define customer service 2.Why CS is important? 3.Explain the methods use to access the customer needs? Why it is important to use these methods 4.Why

1.Define customer service

2.Why CS is important?

3.Explain the methods use to access the customer needs? Why it is important to use these methods

4.Why communication is important? What the main communication methods to use and why?

5.Identify all the issues in CS and explain why.

6.What are further issues that may that may happen if these problems continue to happen?

7.Why service delivery is important?

8.What does service delivery mean?

9.What are the steps need to take into account when consider applying an effective CS delivery in a company?

10.What are the ways/methods to use to improve the CS delivery?

11.Why technology is important to use in CS?

12.What are the challengers of using technology in CS?

13.What are the benefits of using technology in CS?

14.What kind of technology can be used and why ?

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