1.Define customer service

2.Why CS is important?

3.Explain the methods use to access the customer needs? Why it is important to use these methods

4.Why communication is important? What the main communication methods to use in this case study and why?

5.Identify all the issues in CS in the case studies and explain why it is happening according to you.

6.What are further issues that may that may happen if these problems continue to happen?

7.Why service delivery is important?

8.What does service delivery mean?

9.What are the steps need to take into account when consider applying an effective CS delivery in a company?

10.What are the ways/methods to use to improve the CS delivery at the current situation in the case study?

11.Why technology is important to use in CS?

12.What are the challengers of using technology in CS?

13.What are the benefits of using technology in CS?

14.What kind of technology can be used and why in the case study?