Question: 1.Explain the differences between Total Quality Management (TQM), LEAN, Six Sigma, Operations Management &BaldrigeNational QualityProgram: Criteria for PerformanceExcellence(pgs.,1-7) and Business Process Management (pgs.6&7) in the

1.Explain the differences between Total Quality Management (TQM), LEAN, Six Sigma, Operations Management &BaldrigeNational QualityProgram: Criteria for PerformanceExcellence(pgs.,1-7) and Business Process Management (pgs.6&7)

in the Fundamental of Business Process Management)

2. Compare Audit Processes: The Process Audit - by Michael Hammer) andBaldrigeNational Quality Program:Criteria for Performance Excellence (TQM)

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