Question: 1.How does Kiwi Experience maintain a continuous customer focus? 2. What role does culture and leadership play in the success of Kiwi Experience? 3. Brainstorm

1.How does Kiwi Experience maintain a continuous customer focus? 2. What role does culture and leadership play in the success of Kiwi Experience? 3. Brainstorm on how other service companies might get customers to play a more active role in the service experience.

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