Question: 1.How should instructions be written? Give an example. (Obj. 2) 2.Why should a direct claim be made by letter rather than by e-mail or a
1.How should instructions be written? Give an example. (Obj. 2)
2.Why should a direct claim be made by letter rather than by e-mail or a telephone call? (Obj.
3.What is an adjustment message? (Obj. 4)
4.How should instructions be written? Give an example. (Obj. 2)
5.What is a claim? When should it be straightforward?
from the book essential of business communication 10 edition.pdf
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