Question: 1.How should instructions be written? Give an example. (Obj. 2) 2.Why should a direct claim be made by letter rather than by e-mail or a

1.How should instructions be written? Give an example. (Obj. 2)

2.Why should a direct claim be made by letter rather than by e-mail or a telephone call? (Obj.

3.What is an adjustment message? (Obj. 4)

4.How should instructions be written? Give an example. (Obj. 2)

5.What is a claim? When should it be straightforward?

from the book essential of business communication 10 edition.pdf

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