1.Operations management designs, operates, and improves productive systems. *

true

false

2.JIT production systems normally require large amounts of safety stock to be maintained in a firms warehouse. *

False

True

3.The degree of competitiveness in an industry can affect *

product innovation.

all of the above.

technological investment.

operating strategy.

4.Which of the following best describes ISO 9000? *

the concept that all employees are valuable contributors to a firms business, and should be entrusted with decisions regarding their work

the redesigning of business processes to improve performance, quality, and productivity

a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization

a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance