Question: 1.Please do research on 3 KPIs for measuring the efficiency of a website for attracting new customers. (150 words) 2.Please do research on ITIL 4

1.Please do research on 3 KPIs for measuring the efficiency of a website for attracting new customers. (150 words)

2.Please do research on ITIL 4 certificates to find answers to the following questions?(150 words)

1- What are they?

2- What is the learning path to get the certificates?

3- How we (as a manager) can use them for ourselves and our organization?

3.Please do a search on an organization that used ITIL as an IT service management framework and explain its success story?(150 words)

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