1.Subject line is not good because

Select one:

a. it doesnt have the response itself

b. it has negative word

c. its too short

d. it doesnt have a recipients name

2.

Which approach should the writer needs to use to write this message?

Select one:

a. Indirect Approach

b. Direct Approach

3.Opening is not efficient because

Select one:

a. it has negative words

4.

What should be the opening of this message?

Select one:

a. Reasons for the refusal.

b. Strategic buffer.

c. Introduction of the writer.

d. Counterproposal.

5.

What should the body of the message start with?

Select one:

a. Explanations/reasons for refusal

b. Compromise

c. Clear Refusal

d. Clear refusal with positive words

b. it is a clear refusal statement

c. it's not a buffer

d. all of the above

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