Question: 1.The Action Research Model is an 8 step model for change, from problem identification to action.How does the Steinway Case we discussed in class (

1.The Action Research Model is an 8 step model for change, from problem identification to action.How does the Steinway Case we discussed in class ( Ch. 5) relate to that model?In other words, how far in the model did the Steinway case get?

2.Fast food franchises like McDonald's often run bureaucratic organizational designs to ensure consistent quality.How might the design components for the service staff group align with that organizational design?Consider goal clarity and task structure.

3.You just completed your first assignment as an OD practitioner at Disney.You worked with managers in the Parks division and spent many hours interviewing and observing employees.You are now being asked by Bob Chapek, CEO of Disney, to summarize your results so far.How might you package your findings?What qualitative tool(s) might you use to do so?

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