1. When might it be better to use an internal consultant vs. an external consultant for an OD(organizational development) project? What advantages might the internal consultant have in that scenario?

2. You are going to meet with a manager of a small company about starting an OD project on overall company performance. What issues/concerns might the manager have in even starting such an effort?

3. Within the group-level diagnostic model, why might the inputs be organization design and culture?

4. Why does it often make sense to use more than one type of data collection methods?

5. As a manager of United Technologies, you decided to address employee turnover and brought in an outside consultant to help. The consultant gathered much information from interviews and surveys. You are now meeting with the consultant to ensure that when they review the data in a feedback session with employees, the feedback session is successful. What might be done to ensure the meeting is successful?

6. The sales department of Arrow Trucking is under-performing its competitors on revenue growth and customer retention. You are a member of the Human Resource team and have been trained in organization development projects, and have been asked to consider what to do. You then conduct a quick organization-level diagnosis and come to the conclusion that the overall company's structure and management processes are adequate and in alignment with the strategy. Where do you look next? Which diagnostic model might you utilize now? Why?

7. Fast food franchises like McDonald's often run bureaucratic organizational designs to ensure consistent quality. How might the design components for the service staff group align with that organizational design? Consider goal clarity and task structure.

8. You just completed your first assignment as an OD practitioner at Disney. You worked with managers in the Parks division and spent many hours interviewing and observing employees. You are now being asked by Bob Iger, CEO of Disney, to summarize your results so far. How might you package your findings? What qualitative tool(s) might you use to do so?

9. The Action Research Model is an 8 step model for change, from problem identification to action. How does the Steinway Case we discussed in class ( Ch. 5) relate to that model? In other words, how far in the model did the Steinway case get?

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