1,The first step in fixing a problem culture is for top management to specify clearly what new actions, behaviors, and work practices should characterize the new culture.

TRUE

FALSE

2,Superior strategy execution capabilities

a.	socially complex processes that do not enable firms to gain uncontested market dominance.
b.	take a relatively short time to develop but they are difficult to imitate.
c.	increase costs and permit firms to deliver more value to customers.
d.	enable a firm to react more quickly to market changes.

3,Areas that need to be covered by information systems include

a.	customer data, operation data, employee data, supplier data, competitor data, financial performance data.
b.	customer data, operation data, employee data, strategic partner data, competitor data, financial performance data.
c.	customer data, operation data, employee data, supplier data, financial performance data.
d.	customer data, operation data, employee data, strategic partner data, competitor data.

4,A firm's organizational culture specifies the links among parts of the organization, the reporting relationships, the direction of information flows, and the decision-making process.

TRUE

FALSE

5,Standardized policies and strict conformity are appropriate when employees' creativity and initiative are crucial to properly execute a firm's srategy.

TRUE

FALSE