1).The systematic approach to identify and eliminate non-value-added process steps and reduce lead time in order to create value for the customer is

a). a Time Study b).Lean Management c).Reengineering d).Total Quality Management

2).In Stopwatch Time Studies, the _____________________ is the measure that is adjusted to consider the performance of the person observed.

a).Observed Time b).Normal Time c).Standard Time d).Allowance Factor

3).In Stopwatch Time Studies, the ___________________________ is the measure that reflects the average of the time captured during the study.

a).Observed Time b).Normal Time c).Standard Time d).Allowance Factor

4).In Stopwatch Time Studies, the _________________________ is incorporated into the computation to account for personal delays, unavoidable delays and/or rest breaks.

a).Observed Time b).Normal Time c).Standard Time d).Allowance Factor