1.The value added will determine whether goods or services will be seen as an order qualifier. An order qualifier is when...

Select one:

a. Customers ask others to buy the product for them

b. Customers decide beforehand that they will not buy a product

c. Customers returns a product that are faulty

2.Core functions in all organisations are:

Select one:

a. marketing, accounting, personnel

b. marketing, finance, operations

c. marketing, personnel, operations

d. product/services development, operations, marketing (including sales)

3.Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as low volume, high variety?

Select one:

a. A fast food restaurant

b. A front office bank

c. A family doctor

d. A supermarket